calma333 Terms and Conditions –
Know Your Rights Before You Play

1Eligibility

To register and use the calma333 platform, you must meet all of the following criteria without exception. calma333 reserves the right to verify eligibility at any point during the life of an account.

• You must be at least 21 years of age. This is the minimum legal age for online gambling participation in the Philippines, and calma333 strictly enforces it. Any account found to be operated by a person under 21 will be immediately closed and all funds held pending investigation.
• You must be physically located in a jurisdiction where online gambling is permitted. calma333 does not knowingly accept registrations from jurisdictions where such services are prohibited by local law.
• You must be registering on your own behalf. Creating an account on behalf of another person, or allowing another person to use your account, is not permitted.
• You must not have been previously excluded or banned from calma333 or any associated platforms.
• You must not be registered as a self-excluded player under any gambling self-exclusion programme or have placed yourself on a restriction list.

2Account Registration

Each player may hold only one account on calma333. Duplicate accounts are not permitted and will be closed, with balances forfeited in cases of confirmed abuse or bonus exploitation.

2.1 Registration Information

When registering, you must provide accurate, current, and complete information. This includes your real name as it appears on a valid government-issued ID, your date of birth, a valid email address, and a Philippine mobile number. calma333 uses this information to verify your identity and process withdrawals.

2.2 Identity Verification (KYC)

calma333 is required to verify the identity of players before processing withdrawals above certain thresholds, or when suspicious activity is detected. You may be asked to submit one or more of the following:

• A valid government-issued photo ID (UMID, PhilSys ID, driver's licence, passport)
• Proof of address (utility bill or bank statement issued within the last three months)
• Proof of payment method ownership (screenshot of GCash or Maya account matching registered name)
• A selfie with your ID, if required for enhanced verification

Failure to complete KYC verification when requested will result in withdrawal delays or account suspension until verification is complete. calma333 handles all submitted documents in accordance with our Privacy Policy.

2.3 Account Security

You are responsible for maintaining the confidentiality of your calma333 login credentials. Do not share your password with anyone. calma333 will never ask for your password via email or chat. If you suspect unauthorised access to your account, contact support immediately at support@calma333.net.

3Deposits and Withdrawals

calma333 supports the following Philippine payment channels for both deposits and withdrawals: GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO, BPI, UnionBank online banking, and Visa or Mastercard debit/credit cards.

3.1 Deposits

• Minimum deposit: ₱100 via GCash, Maya, or e-wallet channels.
• Most deposits are credited to your calma333 wallet within minutes.
• Bank transfer deposits via PESONet may take up to one banking day.
• calma333 does not charge deposit fees. Your payment provider may apply their own charges independently.
• Deposits must be made from payment accounts registered in your own name. Third-party deposits are not accepted.

3.2 Withdrawals

• Minimum withdrawal: ₱200 via any supported channel.
• Withdrawals must be made to the same payment method used for the original deposit, where technically possible.
• Standard withdrawal processing: within 24 hours for verified accounts. VIP members receive faster processing per tier.
• calma333 processes withdrawals in Philippine Peso (₱). Currency conversions, if any, are handled by your payment provider.
• Withdrawal requests submitted before 6:00 PM Philippine Standard Time on banking days are processed the same day where possible.
• Pending withdrawal requests may be cancelled and returned to your wallet at your request, provided processing has not yet begun.

4Bonuses and Promotions

calma333 offers a range of bonuses and promotional offers to both new and existing members. All bonuses are subject to the general conditions in this section, plus any specific terms stated in the individual promotion.

4.1 General Bonus Rules

• Bonuses are credited in Philippine Peso (₱) to your calma333 bonus wallet unless stated otherwise.
• Wagering requirements must be met before bonus funds or bonus-derived winnings can be withdrawn.
• Wagering requirements are expressed as a multiplier (e.g., 15x means you must wager 15 times the bonus amount).
• calma333 VIP cashback bonuses carry a 1x rollover requirement. All other bonuses display their specific wagering requirement on the promotion page.
• Only one welcome bonus per player, per household, per device, and per IP address is permitted.
• calma333 reserves the right to modify or cancel any bonus at any time. Players with active bonus wagering will be notified before any modification takes effect.

4.2 Bonus Abuse

calma333 monitors accounts for patterns consistent with bonus abuse, including but not limited to: betting patterns designed to minimise risk while meeting wagering requirements, using multiple accounts to claim the same offer, or coordinating with other players to exploit promotions. Accounts found to be engaging in bonus abuse will have bonuses voided and may be permanently closed.

4.3 Cashback Promotions

Where calma333 offers cashback on losses, the amount is calculated based on your net losses over the promotional period, after subtracting any bonuses received during the same period. Cashback is credited automatically to your wallet at the scheduled time and carries a 1x rollover before withdrawal.

5Gameplay Rules

All games offered on the calma333 platform – including live casino tables, sports betting, fishing games, roulette, and bingo – are subject to the following general rules, in addition to the specific rules displayed within each game.

• All bets are placed in Philippine Peso (₱). The minimum and maximum bet limits for each game or table are displayed before play begins.
• Bets are final once confirmed. calma333 does not cancel or reverse confirmed bets except in cases of clear technical error.
• In the event of a technical malfunction that interrupts a game round before a result is determined, the bet will be voided and stakes returned to your wallet.
• Live casino game outcomes are determined by real physical events (cards dealt, wheel spun) observed by a live dealer and recorded on video. These outcomes are final.
• Sports betting outcomes are settled based on official results from the relevant governing body. In the event of result disputes, calma333 will await official confirmation before settling bets.
• calma333 reserves the right to void bets placed on events where a pricing error or manifest error is identified, provided the error is identified within a reasonable time after the market is settled.

6Prohibited Conduct

The following activities are strictly prohibited on the calma333 platform. Engaging in any of these activities will result in immediate account suspension and may be referred to relevant authorities where laws are broken.

• Operating or attempting to operate more than one account
• Using automated software, bots, or scripts to place bets or interact with any part of the platform
• Exploiting software errors, glitches, or vulnerabilities to gain unfair advantage
• Colluding with other players or with calma333 staff to manipulate game outcomes
• Using the platform to launder money or engage in any other illegal financial activity
• Engaging in any form of match-fixing, insider betting, or corruption in relation to sports events
• Accessing the platform using a VPN, proxy, or other means to disguise your true location in order to circumvent geographic restrictions
• Harassing, threatening, or abusing calma333 staff or other players via any communication channel
• Attempting to gain unauthorised access to any part of the calma333 platform or its underlying systems

7VIP Club Terms

The calma333 VIP Club operates on a tiered loyalty system with four tiers: Silver, Gold, Diamond, and Elite. Participation is automatic for all registered accounts. The following terms apply to VIP Club membership and benefits.

• VIP tier is determined by the total loyalty points earned within a calendar month. Points are calculated based on real-money wagers placed across all calma333 game categories.
• Points per peso wagered vary by game type. Specific point multipliers are displayed in the VIP section of your account dashboard.
• Tier upgrades take effect immediately when a threshold is crossed. Tier downgrades are assessed on the first day of each new calendar month based on the prior month's activity.
• Cashback benefits are applied to net losses (gross losses minus bonuses received) and credited weekly for the preceding seven-day period.
• Cashback rates: Silver 3%, Gold 5%, Diamond 8%, Elite 12%. These rates are subject to change with notice to affected members.
• VIP benefits including personal account managers, higher withdrawal limits, and invitation-only promotions are reserved for Diamond and Elite tier members and are at calma333's discretion.
• calma333 reserves the right to suspend or remove VIP status in cases of account abuse, suspected fraud, or breach of these Terms.

8Responsible Gaming

calma333 is committed to promoting responsible gambling and takes problem gambling seriously. We provide the following tools to every registered member, accessible from the account settings panel without needing to contact support:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
• Session Time Reminders: Receive notifications after a set duration of continuous play.
• Cooling-Off Period: Temporarily pause your account for a period between 24 hours and 30 days.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from all calma333 services. Self-exclusion takes effect within 24 hours and cannot be reversed during the exclusion period.

calma333 staff are trained to recognise signs of problem gambling and may proactively reach out to players whose activity patterns suggest concern. You may also contact support directly to request any of the above tools be applied to your account. Full guidance is available on our Responsible Gaming page.

9Privacy and Data

By using calma333, you consent to the collection and processing of your personal data as described in our Privacy Policy. Key points:

• calma333 collects only the data necessary to operate your account, process transactions, and comply with legal obligations.
• Your data is not sold to third parties for marketing or any other commercial purpose.
• Data may be shared with regulatory authorities, law enforcement, or payment processors where required by law or contractual obligation.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.
• All data in transit is protected by SSL/TLS encryption. Data at rest is stored on secured servers with appropriate access controls.

10Intellectual Property

All content on the calma333 platform – including but not limited to the website design, logos, graphics, game interfaces, text, and software – is the intellectual property of calma333 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only.

• You may not copy, reproduce, distribute, or create derivative works from any calma333 content without written permission.
• You may not use any calma333 trademark, logo, or brand asset for any purpose without explicit written authorisation.
• Scraping, crawling, or automated data extraction from the calma333 platform is strictly prohibited.

11Limitation of Liability

To the maximum extent permitted by applicable Philippine law, calma333 and its officers, employees, and service providers shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to:

• Loss of winnings due to technical malfunctions or connectivity issues beyond calma333's reasonable control
• Losses resulting from your failure to maintain the security of your login credentials
• Losses arising from your reliance on information or promotions that have been superseded
• Interruptions to service caused by maintenance, third-party provider failures, or force majeure events

calma333's total liability to any player for any claim shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12Account Suspension and Termination

calma333 reserves the right to suspend, restrict, or permanently close any account for the following reasons, among others:

• Breach of any provision of these Terms and Conditions
• Suspected fraud, money laundering, or other illegal activity
• Provision of false or misleading information during registration or KYC
• Confirmed use of prohibited software or bot activity
• Abuse of bonuses or exploitation of platform errors
• Account inactivity exceeding 12 consecutive months (dormant account policy – balance remains accessible upon reactivation request)

Where an account is closed for reasons other than breach of these Terms, any remaining real-money balance (excluding bonus funds) will be returned to the player via their registered payment method within 10 banking days.

You may also request the voluntary closure of your calma333 account at any time by contacting support. Voluntary closure requests will be processed within 5 banking days, provided no active withdrawal or investigation is pending.

13Disputes and Complaints

calma333 takes player complaints seriously. If you have a dispute or complaint regarding your account, a game outcome, a withdrawal, or any other aspect of the service, please follow the process below:

1. Contact calma333 customer support via live chat or email at support@calma333.net, providing your account username, the date and nature of the issue, and any relevant screenshots or reference numbers.
2. calma333 will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days for standard cases. Complex cases may require up to 14 business days.
3. If you are not satisfied with the initial response, you may escalate the matter to our senior disputes team by responding to the same email thread and requesting escalation.
4. If the dispute remains unresolved after the internal escalation process, you may refer the matter to the relevant regulatory authority.

Game outcome disputes are assessed by reviewing system logs and, for live casino games, video recordings of the relevant session. calma333 maintains all relevant records for a minimum of 12 months.

14Changes to These Terms

calma333 reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

Continued use of the calma333 platform after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should close your account before the effective date.

The date of the most recent update is displayed at the top of this page. We recommend bookmarking this page and reviewing it periodically.

15Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your calma333 account, our team is available 24 hours a day, seven days a week.

• Email: support@calma333.net
• Live Chat: Available on any page of the calma333 platform after logging in
• Response Time: Under 10 minutes average for live chat; within 24 hours for email

For matters specifically related to responsible gaming, deposits, or account security, please use the subject line keywords "Responsible Gaming", "Payment", or "Security" in your email subject for priority routing.