Privacy Policy – Howcalma333 Protects Your Data

1. Who We Are

calma333 is an online gaming and betting platform operating under a valid licence and serving users in the Philippines. When this Privacy Policy refers to "calma333," "we," "us," or "our," it means the company responsible for operatingcalma333.net. Our platform offers a wide range of products including live casino games, sports betting, fishing games, bingo, roulette, and more — all accessible to eligible Filipino players.

For any privacy-related concerns, you may contact us at: support@calma333.net

2. What Personal Data We Collect

When you interact with calma333 — whether you're registering, depositing, placing a bet, or simply browsing our site — we may collect the following categories of personal data:

• Identity Information: Full name, date of birth, government-issued ID details (for KYC verification).
• Contact Information: Email address, mobile number, and residential address.
• Account Data: Username, password (hashed), account preferences, and security settings.
• Financial Information: GCash number, Maya account, bank account details (BDO, BPI, UnionBank), card details (Visa/Mastercard), and transaction history. We never store full card numbers in plain text.
• Gameplay Data: Bets placed, games played, win/loss records, and session durations — used for personalisation and responsible gaming monitoring.
• Technical Data: IP address, device type, browser type, operating system, cookies, and referal source.
• Communications: Messages you send to our support team, chat transcripts, and feedback you submit.

We do not intentionally collect data from individuals under 21 years of age. If you believe a minor has submitted data to us, please contact our support team immediately.

3. How We Collect Your Data

We collect personal data through various means:

• Directly from you when you fill in registration forms, complete KYC verification, make deposits or withdrawals, or get in touch with our support team.
• Automatically when you visit calma333.net — via cookies, web beacons, and server logs that capture technical data about your session.
• From trusted third-party partners, including payment processors (GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet), identity verification providers, and fraud prevention services.

4. Why We Use Your Data

calma333 processes your personal data for the following purposes:

• Account Management: To create, maintain, and secure your calma333 account.
• Service Delivery: To process your bets, deposits, withdrawals, and game interactions smoothly.
• Identity Verification (KYC/AML): To comply with anti-money laundering rules and verify that all players meet the age and eligibility requirements set by Philippine law.
• Customer Support: To respond to your queries, resolve disputes, and improve our service quality.
• Personalisation: To customise your experience, show relevant promotions, and recommend games you might enjoy.
• Responsible Gaming: To monitor gameplay patterns and flag potential signs of problem gambling, in line with our commitment to player welfare.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity cheating, or abuse of our platform.
• Legal Compliance: To meet our obligations under the Data Privacy Act of 2012 and any directives from our licensed regulator.
• Marketing Communications: To send you offers and promotions — but only if you've opted in. You can unsubscribe at any time.

5. Legal Basis for Processing

We process your personal data based on the following lawful grounds under the Data Privacy Act of 2012(RA 10173):

• Contract Performance: Processing needed to fulfil our obligations under your player agreement with calma333.
• Legal Obligation: Compliance with applicable laws, including KYC, AML, and gaming regulations.
• Legitimate Interests: Fraud detection, security, and improving our services in a way that does not override your rights.
• Consent: For optional marketing communications and non-essential cookies. You can withdraw consent at any time.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share it only in these specific circumstances:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card networks (Visa/Mastercard) receive data required to process your financial transactions.
• Identity Verification Partners: Third-party KYC and AML screening providers who help us verify your identity securely.
• Regulatory Authorities: Government bodies or our licensed regulator when required by law or valid legal process.
• IT and Security Providers: Cloud hosting, cybersecurity, and analytics vendors — all bound by strict data processing agreements.
• Corporate Transactions: In the event of a merger, acquisition, or similar transaction, your data may be transferred as part of that process, with notice provided to you.

All third parties who handle your data on our behalf are contractually required to apply appropriate technical and organisational security measures and to use your data solely for the purpose we specify.

7. Cookies and Tracking Technologies

calma333 uses cookies and similar technologies to enhance your experience. Here's what we use:

• Essential Cookies: Required for the site to function — login sessions, security tokens, and basic navigation.
• Performance Cookies: Help us understand how players use calma333 so we can fix issues and improve performance.
• Preference Cookies: Remember your language, display settings, and other personalisation choices.
• Marketing Cookies: Used to show you relevant promotions on calma333 (not third-party ad networks). These are only set with your consent.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to use some features of the platform.

8. Data Retention

We retain your personal data for as long as your account is active. After account closure, we keep certain records for a minimum period as required by law — typically five (5) years for financial transaction records and KYC documents, in line with Philippine AML regulations. Once the retention period lapses and no legal hold applies, your data is securely deleted or anonymised.

9. Data Security

We apply multiple layers of security to protect your personal data:

• TLS/SSL encryption for all data in transit between your browser and our servers.
• Encryption at rest for sensitive fields such as financial account references and identity documents.
• Role-based access controls — only staff members with a legitimate need can access your data.
• Regular security audits, vulnerability assessments, and penetration testing of our platform.
• Two-factor authentication (2FA) available for your calma333 account.

While no system is 100% impenetrable, we continuously invest in security to keep your data as safe as possible. In the unlikely event of a data breach that affects your rights, we will notify you and the National Privacy Commission (NPC) within the timeframes required by law.

10. Your Rights Under the Data Privacy Act

As a data subject under Philippine law (RA 10173), you have the following rights:

• Right to Be Informed: You have the right to know what data we collect and how we use it — which is exactly what this policy is for.
• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your data where we no longer have a lawful basis to keep it.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Lodge a Complaint: If you feel your rights have been violated, you can file a complaint with the National Privacy Commission at www.privacy.gov.ph.

To exercise any of these rights, email us at support@calma333.net with the subject line "Data Privacy Request." We will respond within 15 business days as required by the NPC's rules.

11. Children's Privacy

calma333 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a required step during the registration process. If we discover that a minor has created an account, we will immediately close the account and delete all associated data.

12. Links to Third-Party Services

Our platform may reference third-party payment gateways. When you are redirected to those services (e.g., GCash, Maya), their own privacy policies apply. calma333 is not responsible for the privacy practices of external services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify you by email or in-app notification. We encourage you to review this page periodically to stay informed.

14. Contact Us

Got questions or concerns about how calma333 handles your data? We're here to help, kabayan. Get in touch with our Data Protection Officer (DPO):

• Email: support@calma333.net
• Website: calma333.net

We take all privacy inquiries seriously and will do our best to address your concerns promptly and transparently.